2K6 ME 805 (E): QUALITY ENGINEERING AND MANAGEMENT
Module I (10 hours)
Introduction to the concept of quality – quality control – quality assurance – quality management – quality and total quality – small q and big Q – concept of total quality management – TQM axioms – major contributions of deming, juran and crossby to quality management – enablers for total quality – strategic quality management
Module II (10 hours)
Quality costs – analysis of quality costs – loss function – taguchi methods – total quality tools – pareto chart – fishbone diagram – checksheet – histograms – scatter diagrams – run charts – flow diagram – survey – implementing – total quality – ISO 9000 certification – quality circlesmotivation theories
Module III (10 hours)
Customer needs and product quality – market research – product design – quality function deployment – reliability – reliability goals – failure mode, effect, and criticality analysis – design for safety – error proofing design for manufacturability – manufacturing planning for quality – quality responsibilities on the factory floor – total employee involvement and empowerment – benchmarking – continuos improvement strategies – kaizen approach
Module IV (11 hours)
Statistical tools in quality – making predictions using the normal, poisson and binomial probability distributions – statistical process control – control charts for variables – X , R and σ charts – process capability indices – control charts for attributes – P, np, c and u charts
Module V (11 hours)
Acceptance sampling – lot by lot acceptance using single sampling by attributes – OC curve – average outgoing quality and the AOQL – double sampling – multiple and sequential sampling – dodge – romig sampling tables – ATI and AFI – introduction to life testing and reliability
Text books
1 Juran J.M., Gryna F.M., “Quality Planning and Analysis”, Tata McGraw Hill Publishing Company
2Grant E.L. & Leavenworth R.S., “Statistical Quality Control”, McGraw Hill International Edition
3 Geoetsch D.L. & Davis S.B., “Introduction to Total Quality: Quality Management for Production, Processing and Services”, Prentice Hall International, Inc.
4 Logothetis N., “Managing for Total Quality”, Prentice Hall of India Private Limited Bharat Wakhlu, “Total Quality”, Wheeler Publishing